Returns & Exchanges

At Oak Furniture Store, we stand behind the craftsmanship of our solid wood pieces and offer a 30-day return window to ensure you are completely satisfied with your purchase. If your new furniture doesn't perfectly fit your home, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery with your order number and photos of the item in its current condition.

• 2.
  Prepare for Collection

  Ensure the furniture is disassembled, if applicable, and securely repacked in its original packaging to prevent damage during transit.

• 3.
  Schedule Pickup

  Our specialized furniture couriers will contact you to arrange a convenient time window for the collection of your return items.

• 4.
  Quality Inspection & Refund

  Once the item reaches our warehouse and passes a quality inspection, we will issue a full refund to your original payment method within 5-7 business days.